Fungayi Munyoro Business Correspondent
Econet Wireless Zimbabwe will open a new service centre in Mutare in a bid to enlarge its retail footprint and further widen its product and service distribution.
The centre is expected to be complete by mid March and will be in full operation. It will be officially launched early April.
Econet Manicaland general manager Mr Parshon Muranganwa said the opening of the new centre was in line with the company’s distribution strategy, aimed at bringing its products and services within its customers’ reach.
“Our goal is to create customer convenience by making our products and services as accessible to our customers as possible,” said Mr Muranganwa.
He said the new centre would offer customers a wide range of Econet products and services, including new SIM cards (or lines), SIM card replacements, device sales, bulk airtime purchases among others.
“As Econet we are creating more space to service our clients for all its business units. The building is going to house all the Econet business units in one environment,’’ he said.
The business units within Manicaland include Higher Life Foundation, Kwese, Ecocash Ecosure, Econet Mobile Network, ZOL, Connected life style and Onwai. Higher Life Foundation is the corporate social responsibility arm of the business which deals with scholarships.
“We have seen growth in our customer support over the years and as such are creating better and customer friendly space. With the new service center all our customers, will now be served from one centre not two as with the current set up.
“We noted that some of our customers are traveling great distance to come and get basic services in Mutare.
“We are looking at eliminating these distances by getting closer to all our customers. We are appealing to all Rural District Councils to give us spaces to build our flagship shops within their respective districts for the benefit of our customers,” said Mr Muranganwa.